HOW TO ORDER
How much notice do you need? As much as possible, I usually find that I am booked up around three months in advance. All bookings are heavily dependent on availability as I am one person, with a large amount of bookings. I do my best to accommodate as many orders as I possibly can.
Placing your order To place your order please email us at email@example.com with the information requested below.
If you would prefer to call my number is 07813282587. Due to my busy baking schedule I am not always able to answer the phone straight away. For a quick or urgent response please email! Please note that even if we speak by phone, I will also need to confirm the order in writing by email, so it is always helpful to begin an enquiry via email if possible.
When you contact me please give me as much information as possible. The following information is very helpful in ensuring your enquiry is dealt with efficiently:
1) What you would like to order, including sizing/portions needed, flavour, decoration and any special requirements.
2) What date you would like your order for.
How to Pay
All orders must be paid for in full before baked – NO EXCEPTIONS!
I can accept Cash if delivered in person.
I can accept Cheques for amounts over £100, as these need time to clear so please allow for this when planning your order.
I can accept Bank Transfer (preffered method of payment)
I can accept Paypal, which is an online Credit and Debit Card Payment System. You do not need a Paypal account to pay this way – I can invoice you direct where you can go onto pay as you would with any online card transaction. There is a 5% Fee if paying by Paypal.
*At this present time I DO NOT have the facilities to take any card payments by telephone*
Frequently Asked Questions
Who are you?
My name is Rebecca, I am the owner of Rebecca’s Cakes. Each cake is made completely from scratch, by me, in my insured and health authority registered kitchen. I have 15 years experience in the food industry and am a qualified Chef by trade. To see how Rebecca’s Cakes started check out the ‘About Us‘
Where are you based?
Rebecca’s Cakes is run from a private home in Cheshunt, Hertfordshire (EN8). Previously based in Enfield.
Do you have a shop where I can come and buy cakes?
No, sorry! We are a home based business and each and every cake is made to order. We do not keep any ready made products ‘on stock’ as we want to ensure every cake is fresh and tasty.
Do you offer delivery or can I collect from you?
We can offer delivery and set up on Wedding and Christening Cakes. Please get in touch for a quote. All other orders are for collection only. Please note that all deliveries are subject to availability!
How much notice do I need to give to place an order?
The minimum amount of notice I need is one month.
If you have not given a months notice then it is less likely that we will be able to fill your order but please feel free to ask and we will try to help when possible.
I recommend giving as much notice as possible as I often get booked up 12 or more weeks in advance.
During Wedding Season and at weekends we get booked up very quickly so bookings are heavily dependant on availability.
You can place your order as far in advance as you wish.
How do I place an order?
Please see the How To Order page!
Is there a minimum order?
In money terms, no. But some products, such as cupcakes can only been ordered in set minimum quantities.
I have an idea of something I want you to make – will you do it?
Please get in touch and I would be happy to discuss your requirements.
How long will your cakes keep?
Cupcakes – 2 Days
Layer Cakes and Loaf Cakes – 4 Days
Tray Bakes – 4 Days
Please ask for any other items and we will advise.
Can your cakes be frozen?
Most can, Yes! Ask for advice on how best to freeze when ordering.
Do you bake cakes for free from and restricted diets?
Yes! Dairy Free, Egg Free, Vegan, Soya Free, Gluten Free and Wheat Free. I am very experiences in dealing with all major free from diets and allergies.
AND….these are not just run of the mill, simple cakes – we can bake sparkly, fun, ‘normal’ tasting and great looking cakes for everyday or that special occasion!
All of our cakes are baked in the same kitchen and although we strive do all we can to minimise the risk of cross-contamination, we cannot 100% guarantee this. Our cakes may not be suitable for those with very severe allergies.
Are your cakes suitable for nut allergy sufferers?
We use nuts in our kitchen so although we can exclude them from a recipe, we cannot guarantee anything to be nut free.
Are your cakes suitable for vegetarians?
Most of our cakes are suitable for vegetarians, with the exception of a couple that are clearly marked throughout the site. Please do let us know if you’re a veggie and we will make double-sure to leave any gelatine based decorations off your cake. All of our food colorings are vegetarian, including the red!
Do you hire cake stands?
We hire 8 tier acrylic cupcake stands for £25, plus a £50 security deposit. I also have a range of glass and china vintage stands for hire which are priced on application.
Can you gift wrap?
Cakes are presented in white cake boxes. We can add a coloured ribbon and a gift card for an additional £1 per box. We can also provide individual cupcake boxes, please ask for details.
Do you offer seasonal products?
Yes, these are added to the Seasonal page throughout the course of the year.
Do you sell gift vouchers?
I sure do! Please get in touch with your requirements.